Warranty

UTTU Sleep 10 Year Limited Topper Warranty 

 

Your wonderful UTTU topper is guaranteed by a 10 year limited warranty. This limited topper warranty gives you a specific right and you could contact us if your topper has any problem.

 

A. Products covered by limited Topper Warranty

This limited topper warranty extends to UTTU manufactured by Healthcare Co. Ltd, purchased directly from UTTU official website and Amazon store. 

UTTU topper is unique combination of Dynamic® Foam and Red Respira® Foam which could offer you a good support. We could not offer you warranty service if you use the item in a manner incompatible with that intended design.  

 

B. Who this topper warranty extends to

The original purchaser who bought topper on Amazon and uttu.cc could enjoy our warranty service. Please keep a copy of your order ID as proof of purchase.

 

C. UTTU’s limited topper warranty and responsibilities

UTTU promises the topper in its original packaging sold to you against the defects in material and workmanship set forth below (“Defects”) for a period of 10 year from the time your topper is purchased by you.

 

 D. What this limited topper warranty covers

The limited topper warranty applies to the following defects:

  • Dimensional variations - having a visible indentation greater than two (2) inch.
  • Any physical flaw - Indentation or sag of memory foam; Normal surface wear
  • Any manufacturing defect - Zipper damage

This limited topper warranty does not cover the following:

  • Comfort preference
  • A normal increase in softness of the foam pressure - relieving material which does not affect the using experience of the topper.  
  • Damage caused by commercial use or physical abuse - burns, cuts, tears, liquid damage, or stains
  • Any topper (whether manufactured by UTTU or not sold by resellers who are not authorized retailers.
  • Topper sold “as-is”, “preconditioned”, “reconditioned”, “used”, “comfort return”, “returned”, “previously owned”, or any other similar wording indicating that the Mattress is not “new” or of “first quality”, or has previously been purchased or used by another consumer.

 

E. Your responsibilities

In the event of a Defect and in order to get the benefit of this limited Topper Warranty, you need to offer the photos of the defective products and provide UTTU with the original date of purchase.

If you wish to replace your topper, we would arrange the new order after we receive the photos of defective topper.

If you wish to get your refund, you have to returned the defective topper and we will refund you on Amazon after we receive the defective item.

 

 F. Disclaimer, limitation on liability

TO THE EXTENT PERMISSIBLE BY APPLICABLE LAW, THE TOPPER IS PROVIDED “AS IS” AND THIS WARRANTY AND ANY IMPLIED WARRANTIES ARE YOUR EXCLUSIVE WARRANTIES AND REPLACE ALL OTHER WARRANTIES OR CONDITIONS, EXPRESS OR IMPLIED. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.

SOME STATES OR OTHER JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU. YOU MAY ALSO HAVE OTHER RIGHTS THAT VARY FROM STATE TO STATE AND JURISDICTION TO JURISDICTION.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW AND EXCEPT AS SET FORTH IN THIS LIMITED TOPPER WARRANTY, IN NO EVENT WILL UTTU OR ITS SUPPLIERS BE LIABLE FOR PROCUREMENT OF SUBSTITUTE PRODUCTS OR OTHER SPECIAL, INCIDENTAL, CONSEQUENTIAL OR INDIRECT DAMAGES ARISING OUT OF OR RELATED TO THE TOPPER OR ITS USE BY YOU OR ANY THIRD PARTY, WHETHER UNDER THEORY OF CONTRACT, TORT (INCLUDING NEGLIGENCE), INDEMNITY, PRODUCT LIABILITY OR OTHERWISE. THIS LIMITATION WILL APPLY EVEN IF UTTU HAS BEEN ADVISED OF SUCH DAMAGES AND NOTWITHSTANDING THE FAILURE OF ESSENTIAL PURPOSE OF ANY LIMITED REMEDY. UTTU’S TOTAL LIABILITY WILL NOT EXCEED THE PURCHASE PRICE PAID FOR THE TOPPER GIVING RISE TO SUCH LIABILITY.

SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS AND EXCLUSIONS MAY NOT APPLY TO YOU.

 

G. Warrantor

UTTU

support@uttu.cc

 

 

 

 

UTTU Sleep 5 Year Limited Pillow Warranty

 

Your wonderful UTTU pillow is guaranteed by a 5 year limited warranty. This limited pillow warranty gives you a specific right and you could contact us if your pillow has any problem.

 

 A. Products covered by limited Pillow Warranty

This limited pillow warranty extends to UTTU manufactured by Healthcare Co. Ltd, purchased directly from UTTU official website and Amazon store.

 

UTTU pillow is unique designed of Dynamic® Foam which help you find a ideal height. We could not offer you warranty service if you use the item in a manner incompatible with that intended design.  

 

B. Who this pillow warranty extends to

The original purchaser who bought pillow on Amazon and uttu.cc could enjoy our warranty service. Please keep a copy of your order ID as proof of purchase.

 

C. UTTU’s limited pillow warranty and responsibilities

UTTU promises the pillow in its original packaging sold to you against the defects in material and workmanship set forth below (“Defects”) for a period of 10 year from the time your pillow is purchased by you.

 

D. What this limited pillow warranty covers

The limited pillow warranty applies to the following defects:

  • Any physical flaw - Indentation or sag of memory foam; Normal surface wear
  • Any manufacturing defect - Zipper damage

 

This limited pillow warranty does not cover the following:

  • Comfort preference
  • A normal increase in softness of the foam pressure - relieving material which does not affect the using experience of the topper.  
  • Damage caused by commercial use or physical abuse - burns, cuts, tears, liquid damage, or stains
  • Any pillow (whether manufactured by UTTU or not sold by resellers who are not authorized retailers.
  • Pillow sold “as-is”, “preconditioned”, “reconditioned”, “used”, “comfort return”, “returned”, “previously owned”, or any other similar wording indicating that the Mattress is not “new” or of “first quality”, or has previously been purchased or used by another consumer.

 

E. Your responsibilities

In the event of a Defect and in order to get the benefit of this limited Pillow Warranty, you need to offer the photos of the defective products and provide UTTU with the original date of purchase.

 

If you wish to replace your pillow, we would arrange the new order after we receive the photos of defective pillow.

If you wish to get your refund, you have to returned the defective pillow and we will refund you on Amazon after we receive the defective item.

 

F. Disclaimer, limitation on liability

TO THE EXTENT PERMISSIBLE BY APPLICABLE LAW, THE PILLOW IS PROVIDED “AS IS” AND THIS WARRANTY AND ANY IMPLIED WARRANTIES ARE YOUR EXCLUSIVE WARRANTIES AND REPLACE ALL OTHER WARRANTIES OR CONDITIONS, EXPRESS OR IMPLIED. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.

SOME STATES OR OTHER JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU. YOU MAY ALSO HAVE OTHER RIGHTS THAT VARY FROM STATE TO STATE AND JURISDICTION TO JURISDICTION.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW AND EXCEPT AS SET FORTH IN THIS LIMITED PILLOW WARRANTY, IN NO EVENT WILL UTTU OR ITS SUPPLIERS BE LIABLE FOR PROCUREMENT OF SUBSTITUTE PRODUCTS OR OTHER SPECIAL, INCIDENTAL, CONSEQUENTIAL OR INDIRECT DAMAGES ARISING OUT OF OR RELATED TO THE PILLOW OR ITS USE BY YOU OR ANY THIRD PARTY, WHETHER UNDER THEORY OF CONTRACT, TORT (INCLUDING NEGLIGENCE), INDEMNITY, PRODUCT LIABILITY OR OTHERWISE. THIS LIMITATION WILL APPLY EVEN IF UTTU HAS BEEN ADVISED OF SUCH DAMAGES AND NOTWITHSTANDING THE FAILURE OF ESSENTIAL PURPOSE OF ANY LIMITED REMEDY. UTTU’S TOTAL LIABILITY WILL NOT EXCEED THE PURCHASE PRICE PAID FOR THE TOPPER GIVING RISE TO SUCH LIABILITY.

SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS AND EXCLUSIONS MAY NOT APPLY TO YOU.

 

G. Warrantor  

UTTU

support@uttu.cc